Toll-Free Call or Text: 866-997-8277
24/7/365 Live ChatHow can we help?
Toll-Free Call or Text: 866-997-8277
24/7/365 Live ChatHow can we help?
77% of customers won't make a purchase if there's no Live Chat support
73% of customers find Live Chat to be the most satisfying way of communicating with a business
42% of customers selected Live Chat as their preferred method of providing personal contact information
This is higher than any other lead generation method
44% of consumers say having Live Chat to answer questions is a most important feature
63% of customers are more likely to return to a website that has Live Chat
73% of customers were satisfied with their live chat experience
Chatters spend 60% more per purchase than non-chatters
35% of consumers have made a purchase due to a good Live Chat itself
Adding Live Chat causes an immediate 5-20% conversion increase


Live Chat and Call Tracking Statistics

Please remember, the numbers don't lie. We really look forward to earning your business and helping you convert many more prospects to leads, and leads to closed sales with the help of Live Chat, Leads Management and Attribution.

44% Say Live Chat a Most Important Feature

In a survey conducted by Forrester, 44% of respondents said that having a live person answer their questions while they were in the middle of an online purchase was one of the most important features a website could offer.

51% More Likely to Purchase 

51% of customers are more likely to purchase if Live Chat is present on a website. 29% of consumers are more likely to make a purchase with the option of live chat even if they don’t use it. Just knowing it is there is comfort enough for many. 

Conversion Rate Increases

Even if you do nothing to your website at all, other than place our live chat on it, your website conversion rate will go up. Average conversion rate increases in the first 30-60 days range from between 25% to 65%. With more time and data, those numbers rise even higher.

Higher Retention Rate with Live Chat

48% of customers polled states that they are more likely to return to a website if Live Chat is present. When asked why, the general feeling was one of confidence and trust. Having our team working for you 24/7 lets your customers feel taken care of every minute of every day.

Build Brand Trust with Live Chat

41% of online shoppers trust a brand when they see Live Chat is available. Having available humans to connect with at any hour, to ask any question just feels good. Don't you enjoy when you discover a website has Live Chat? I know I do. And I definitely want to use them more. Live Chat is easy.

Increased Customer Experience

21% of customers claim that Live Chat helps them to shop while working. 51% of customers prefer it to allow easy multitasking while waiting. The world is so busy that it's great to be able to open a Live Chat and also check banking, news, email and more. Multi-tasking to get more done faster? I'm in.

Most Satisfying Way of Communicating

73% of consumers find Live Chat to be the most satisfying way of communicating with a business. Businesses also find Live Chat satisfying, in reverse. Live Chat often cuts down on labor costs as chatting is less invasive than phone calls, many email exchanges. It's a fast way to ask a questions and receive an answer.

Lead Generation Benefits

42% of customers selected Live Chat as their preferred method of providing personal contact information. This is higher than any other lead generation method. This is pretty huge, right? Live Chat allows your prospects to feel comfortable and provide information at the right time, with the right gentle engagement.


Top Reasons why Live Chat is Preferred


Get my questions answered immediately: 79%
Because I can multi-task: 51%
Most efficient communication method: 46%
Better information than if I emailed: 29%
Don’t like talking on phone: 22%
Can chat while I’m at work: 21%
Better information than if I called: 15%


Are you ready to get Live Chat going on your website?We offer a complimentary 30 day trial.

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Live Chat Stats

73% of customers find live chat to be the most satisfying way of communicating with a business

42% of customers selected live chat as their preferred method of giving contact information, higher than any other lead generating method

With customer satisfaction rate of 92%, live chat generates more leads than phone, email or social media support

44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer

63% of consumers are more likely to return to a website that offers live chat

73% of customers were satisfied with their live chat experience compared to email (51%) and phone (44%)

77% of customers won’t make a purchase if there’s no live chat support

Chatters spend 60% more per purchase than non-chatters

38% of customers have said that they have made a purchase due to a good live chat session itself

Addition of live chat software to a website typically causes a 20% increase in conversion

Chatters are 2.8x more likely to convert than visitors who don’t chat
Infographic info by - Invespcro.com

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Simple, intelligent end to end live staffed software & reporting that helps you to spend your time closing hot leads, freshly delivered to you each day.